Privacy Policy

Effective Date: May 23, 2026 | DYKOS Media Inc.

DYKOS Media Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, or communications, including SMS/text messaging.

What Personal Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, and mailing address.
Remote support credentials (e.g., TeamViewer IDs) provided during support sessions.
Communication data: messages or inquiries sent via chat, SMS, or email.
Mobile phone number and SMS consent data if you opt in to our SMS program.
Technical data: public IP address and browser information for security purposes.

How We Use Personal Information

We use your personal information to:

Provide, maintain, and improve our remote technical support and media services.
Respond to inquiries and deliver customer support.
Send SMS/text messages only if you have opted in (e.g., support updates, account notifications, OTPs).
Comply with legal obligations and protect our rights and property.
Perform internal analytics, security monitoring, and fraud prevention.

SMS / Text Messaging Program

📱 SMS Opt-In Disclosure

SMS Use Case: Customer care, technical support updates, account notifications, and one-time passcodes (OTPs). This is not a marketing SMS program.

Opt-In is Optional: Providing your phone number for SMS is entirely optional and is never required to receive our services or complete a purchase.

Message Frequency: Varies based on your support activity.

Message & Data Rates: Message and data rates may apply.

Opt Out: Reply STOP to any message at any time to unsubscribe.

Help: Reply HELP or call (917) 325-8895.

Full SMS Terms: https://portal.dykos.com/terms

If you opt in to receive SMS/text messages from DYKOS Media Inc., the following apply:

How to Opt In: You may opt in via our web signup form (checkbox is unchecked by default and opt-in is optional), by verbal agreement when calling us, or by texting us first at (917) 325-8895.
Message Frequency: Varies based on your support interactions.
How to Opt Out: Reply STOP to any SMS at any time. You will receive a confirmation and no further messages will be sent.
Help: Reply HELP to any SMS or call (917) 325-8895.
Rates: Message and data rates may apply depending on your mobile carrier plan.

Who We Share Personal Information With

We share your personal information only in limited circumstances:

With service providers strictly necessary to deliver our services.
With legal authorities when required by law, subpoena, or to protect rights and safety.

Important SMS Consent Statement: Your SMS consent (including your mobile phone number and opt-in agreement) is never shared with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and phone numbers are not sold or transferred to any third party.

Your Rights and Choices

You may opt out of SMS messages at any time by replying STOP to any message. For other requests (access, correction, or deletion of your data), contact us at [email protected]. We will respond in accordance with applicable laws.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at https://portal.dykos.com/privacy with an updated effective date.

DYKOS Media Inc.
2302 Avenue U #290717, Brooklyn, NY 11229
Phone: (212) 876-8372 | Email: [email protected]